Comments on: How to Get a Credit Card Late Fee Reversed (Part 1)

By: employee id badges

employee id badges — Sun, 01 May 2011 05:00:03 +0000

These stats often guideline their phone behavior. In the call center world, there are things called Call Quality, Handle Time, Hold Time, and Transfer Counts. These performance statistics gauge productivity and phone trends. To be an excellent CSR, the idea is to receive the incoming call, deescalate, educate, say “no”, instill fear, sell, and get them off within a short amount of time.

By: VT

VT — Mon, 26 Oct 2009 00:01:46 +0000

John – it’s not too late. I reversed a late fee that was 4 months old!!!

By: How to Get a Credit Card Late Fee Reversed (Part 3) | The Zen Capitalist

How to Get a Credit Card Late Fee Reversed (Part 3) | The Zen Capitalist — Thu, 08 Oct 2009 20:30:19 +0000

[...] is Part 3 to the credit card late fee reversal installment. After reading Part 1 and Part 2, I’m sure that pesky late fee has already been removed. But if you need a little [...]

By: How to Get a Credit Card Late Fee Reversed (Part 2) | The Zen Capitalist

How to Get a Credit Card Late Fee Reversed (Part 2) | The Zen Capitalist — Thu, 08 Oct 2009 20:21:00 +0000

[...] Part 1, I discussed key points that customers need to be aware of prior to negotiating with Customer [...]

By: VT

VT — Thu, 08 Oct 2009 00:15:28 +0000

I can tell you from first hand experiences that the majority of these pointers work!! Excellent article!!